Student Job: Senior Office Assistant With Student Activities Office


Department: Activities & Programs


  • Current U of MN - Twin Cities degree-seeking student. See student employment eligibility
  • Great customer service attitude is required
  • Strong interpersonal and organizational skills
  • Strong detail orientation and ability to multitask
  • Basic knowledge of the University & campus

Preferred Qualifications

  • Previous office or customer service experience
  • Has at least one semester experience with the Student Activities Office or other involvement experience on campus

Essential Functions:

Senior Office Assistants primarily provide assistance with specific organizational initiatives such as a Grants Assistant or Communications Assistant or Student Group Training and Webinar Assistant, Registration Assistant or Student Group Initiatives Assistant or the Student Activities Office Front Desk Student Manager. Administration of the grants program includes maintaining all records (including accurate budgets), facilitating communication with grant applicants and recipients and assisting the Grants committee. Communications Assistants help with the coordination of student group communications, identifying information relevant to all student group officers, and documenting metrics related to communication efforts. Registration Assistants help manage the Gopherlink platform, provide customer service and communication to registered student groups as it relates to the annual registration process, and consult on related policies. They are also knowledgeable about general office function in order to represent the office accurately when needed.

Senior Office Assistants are intermediate level positions.

Duties and Responsibilities:

  • 70% Collaborating with advisors on the facilitation of focused initiatives.
  • 20% Collaborating with advisors and fellow employees on various projects, as assigned
  • 10% Assisting other student staff as needed to ensure timely customer service is provided

Opportunities for Skill Development on the Job:

Students participate in experiences outside the classroom which allow them to develop and demonstrate life skills. These skills and characteristics for success and citizenship are learned and refined during their college years and beyond. The Office for Student Affairs has developed seven Student Development Outcomes that the Student Unions & Activities has incorporated into the student employment system in the Unions. Here is a listing of the Student Development Outcomes with some examples of how you can learn or further develop your own skills set.


  • Acknowledges when mistakes/missed deadlines occur and knows when supervisor should be alerted
  • Adheres to basic policies, procedures and understands staff roles
  • Always meets basic expectations (adherence to dress code, appropriate use of time, excellent customer services, etc.)


  • Seeks instruction from supervisor and asks when unclear of tasks, procedures or how to correct errors
  • Demonstrates clear and effective communication with supervisors and team members
  • Shares new ideas and initiatives with supervisor and co-workers that will improve work area

Goal Orientation

  • Makes progress and improvements in job performance as experience grows
  • Manages time in order to complete all required and/or assigned duties and tasks and helps others when time permits


  • Communicates effectively and professionally in both verbal situations and in a written format
  • Can separate the demands of the job and customers from personal concerns and ego
  • Functions as a resource for others and demonstrates the ability to help others adapt to office culture


  • Maintains flexibility when it comes to last-minute changes and can work under time constraints
  • Ability to work through difficult situations
  • Role model to other employees by meeting expectations regularly and routinely; understands rationale behind expectations

Appreciation of Differences

  • Understands and respects the values and beliefs of others
  • Conducts themselves in a professional manner regardless of whether agreeing with a customer's ideas or beliefs
  • Recognizes advantages of moving outside of "comfort zone"
  • Role models respectful behavior toward all customers, peers and supervisor and expects same behavior from others

Tolerance of Ambiguity

  • Embraces a task without assurance of success or certainty about the outcome
  • Willingness to take on complex projects

*The employer reserves the right to change or add duties to this position as long as the changes and/or additions are consistent with the job classification.