Student Job: Student Activities Office Front Desk Student Manager

Title: Student Activities Office Front Desk Student Manager

Level: Intermediate

The Student Front Desk Manager primarily provides assistance and oversight for all communication at the reception desk of the Student Activities Office. They manage questions via email and phone and ensure that all questions are being addressed. The office staff directs questions from student groups about our grants program, our program board and student group registration, and all other related programs and services. The Student Front Desk Manager serves as a leader to other front desk staff.

The department consider the Student Activities Office Student Front Desk Manager to be an intermediate level student position.

Duties and Responsibilities:

• 70% Overseeing general SAO email, mail and telephone communications. Assisting other student staff as needed to ensure timely customer service is provided
• 20% Collaborating with advisors and fellow employees on various projects, as assigned
• 10% Planning open house events

Opportunities for Skill Development on the Job:

Students participate in experiences outside the classroom which allow them to develop and demonstrate life skills. These skills and characteristics for success and citizenship are learned and refined during their college years and beyond. The Office for Student Affairs has developed seven Student Development Outcomes that the Student Unions & Activities has incorporated into the student employment system in the Unions. Here is a listing of the Student Development Outcomes with some examples of how you can learn or further develop your own skills set.

Responsibility/Accountability

• Acknowledges when mistakes/missed deadlines occur and knows when supervisor should be alerted
• Adheres to basic policies, procedures and understands staff roles

Independence/Interdependence

• Demonstrates clear and effective communication with supervisors and team members
• Demonstrates good judgment on when to refer requests or questions to appropriate SUA Advisor or supervisor when unsure of answer
• Shares new ideas and initiatives with supervisor and co-workers that will improve work area

Goal Orientation

• Makes progress and improvements in job performance as experience grows
• Manages time in order to complete all required and/or assigned duties and tasks and helps others when time permits

Self-Awareness

• Communicates effectively and professionally in both verbal situations and in a written format
• Can separate the demands of the job and customers from personal concerns and ego
• Functions as a resource for others and demonstrates the ability to help others adapt to office culture

Resilience

• Maintains flexibility when it comes to last-minute changes and can work under time constraints
• Ability to work through difficult situations

Appreciation of Differences

• Respects the values and beliefs of others
• Conducts oneself in a professional manner regardless of whether agreeing with a customer's ideas or beliefs
• Recognizes advantages of moving outside of "comfort zone"
• Role models respectful behavior toward all customers, peers and supervisor and expects same behavior from others

Tolerance of Ambiguity

• Embraces a task without assurance of success or certainty about the outcome
• Able to handle an error or challenging customer when there is no information available
• Employs basic problem-solving skills
• Willingness to take on complex projects

*The employer reserves the right to change or add duties to this position as long as the changes and/or additions are consistent with the job classification.