Student Unions & Activities : University of Minnesota

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Student Opening: Customer Service Associate with CMU Information Desk

Number of Openings


Customer Service Associates (CSAs) are the front line service providers to guests. CSAs provide good customer service by displaying a welcoming attitude and becoming knowledgeable regarding products and services offered at the Information Desks
CMU Information Desk CSAs answer general questions regarding events & activities occurring in Coffman and on the Twin Cities campus via the phone and in person; sell tickets, distribute U-Pass, and issue U Cards

View the full job description


  • Good communication skills
  • Ability to work independently
  • Ability to work with a diverse customer base
  • Able to work morning or evenings shifts
  • Available to work a minimum of 6 hours per week

Preferred Qualifications

  • Previous cash handling experience
  • Previous customer service experience
  • At least one semester of student experience at the U of MN - Twin Cities Campus

Notes for This Posting

Please visit the SUA Information Desks web page to view the business hours. The minimum shift length is two hours. Successful applicants will be able to work at least three shifts/days per week (Mondays - Wednesdays 7:30 AM - 10:30 PM; Thursdays/Fridays 7:30 AM - 11:30 PM; Saturdays 8:30 AM - 11:30 PM; Sundays 12:30 PM - 10:30 PM) and available to work (rotating) weekend shifts.

The hiring manager hopes to complete the hiring process by October 6, 2017.


  1. You must be able to work for the Full Year.
  2. You must be able to work 10-20 hours per week.
  3. You must be able to work 3 shifts per week.
  4. Your application will be preferred if you are able to work the following shifts:
    • Monday 1:00pm — Monday 3:00pm
    • Monday 12:00pm — Monday 2:00pm
    • Tuesday 1:00pm — Tuesday 3:00pm
    • Tuesday 12:00pm — Tuesday 2:00pm
    • Tuesday 11:00am — Tuesday 1:00pm
    • Tuesday 10:00am — Tuesday 12:00pm
    • Wednesday 3:00pm — Wednesday 5:00pm
    • Wednesday 12:30pm — Wednesday 3:00pm
    • Thursday 10:00am — Thursday 12:00pm
    • Thursday 12:00pm — Thursday 2:00pm
    • Thursday 7:00pm — Thursday 11:30pm
    • Thursday 2:00pm — Thursday 5:00pm
    • Friday 4:00pm — Friday 7:00pm
    • Friday 9:00am — Friday 12:00pm