Student Job: Student Manager at Coffman Memorial Union Postal Station

Title: Student Manager with Coffman Memorial Union Post Office

Level: Intermediate

Essential Functions:

The Coffman Memorial Union Post Office Student Manager serves as the first point of contact for Student Customer Service Associates, (CSAs), and provides leadership through supervision and coaching. Student Managers assist in monitoring facility conditions, assisting in inventory management, and other mid-level administrative tasks. Student Managers are expected to be available to be scheduled a minimum of 10 hours per week during the academic school year.

• 30% Supervision of Customer Service Associates: Provides leadership for CSAs and fosters a productive and positive work environment, ensures excellent customer service, trains and coaches staff, develops and maintains training materials, assigns, oversees, and monitors tasks and responsibilities.
• 20% Inventory Management: Monitors inventory levels, assists in analyzing sales and helps to identify poorly performing products, researches and offers input on new product and service ideas, completes weekly stamp and mailing supply inventory and participates in semi-annual inventory.
• 20% Administrative Duties: Completes daily sales reporting and assists with month end reconciliation, tracks and follows up on lost & found items.
• 15% Monitoring Facility Conditions: Maintaining signage, ensuring and maintaining cleanliness of facilities and equipment; ensures storage spaces are neat and organized; reports facility issues.
• 15% Other Duties: Coordination of rental lockers, covers CSA breaks and shifts when needed.

Opportunities for Skill Development on the Job:

Students participate in experiences outside the classroom which allow them to develop and demonstrate life skills. These skills and characteristics for success and citizenship are learned and refined during their college years and beyond. The Office for Student Affairs has developed seven Student Development Outcomes that the Student Unions & Activities has incorporated into the student employment system in the Unions. Here is a listing of the Student Development Outcomes with some examples of how you can learn or further develop your own skills set.

Responsibility/Accountability

• Takes ownership of duties and responsibilities, and ensures they are completed accurately and on time
• Acknowledges when mistakes/missed deadlines occur and knows when supervisor should be alerted
• Can articulate and enforce area policies and is familiar with area supervisors and staff

Independence/Interdependence

• Assists with implementing new ideas and initiatives that will improve the work area
• Proficient in job tasks and is able to perform them without direct supervision
• Has thorough understanding of their role and the roles of others in the department and works collaboratively with fellow students and full-time staff

Goal Orientation

• Is open to alternative ways to finish tasks in a more efficient manner
• Works with supervisor to set goals and determine training needs
• Knows tasks that need to be accomplished for each shift, possesses and maintains sufficient motivation to achieve goals.

Self-Awareness

• Is a resource person to others and demonstrates the ability to help others adapt to new situations
• Assess own weaknesses and strengths and uses this knowledge to better work performance
• Demonstrates excellent verbal and non-verbal communication skills

Resilience

• Can adapt to any unexpected events and can adjust task list accordingly
• Is able to learn from a bad experience and knows how to prevent them from happening in the future

Appreciation of Differences

• Willingness to learn from others who have different backgrounds
• Role models respectful behavior towards all customers, peers, and supervisors
• Maintains a professional manner regardless despite disagreements with customers' ideas or beliefs

Tolerance of Ambiguity

• Embraces a task without assurance of success or certainty about the outcome
• Able to handle an error or challenging customer by employing problem solving skills and asks supervisor to find unknown information.
• Able to undertake a project with little or no direction and seek out information independently of Supervisor

*The employer reserves the right to change or add duties to this position as long as the changes and/or additions are consistent with the job classification.