Student Job: Student Manager with Gopher Express

Title: Gopher Express Student Manager

Level: Intermediate

Essential Functions:

Student Managers serve as the first point of contact for Customer Service Associates (CSAs), providing leadership and supervision. Student Managers are responsible for managing the condition of the facilities, providing customer service, assisting in inventory management, and other mid-level administrative tasks. Student Managers are expected to work a minimum of 15 hours per week during the Academic School Year, additional hours may be available during other periods.

• 30% Supervision of Customer Service Associates: Provides leadership for CSAs; fosters a productive and positive work environment; ensures excellent customer service; trains and coaches staff, write and perform Performance & Development Process reviews; maintains and develops training materials; assigns, oversees, and monitors CSA tasks and responsibilities.
• 20% Inventory Management: Orders merchandise and supplies, processing daily cash deposits, maintaining spreadsheets and inputs invoices; monitors product pricing.
• 20% Administrative Duties: Processing daily cash deposits, maintaining spreadsheets; inputs invoices; supports Senior Student Manager with marketing and promotional efforts.
• 15% Monitoring Facility Conditions: Reports facility issues (including but not limited to food service equipment, fixtures, and lighting); POS/cash register systems updating, maintenance, and troubleshooting .
• 15% Other Duties: Completes special projects or tasks; covers CSA and other Student Managers shifts and breaks as needed; attends regularly scheduled management meetings, communicates issues, changes, and concerns to management; update area internal website and other communication resources.

Essential Qualifications:

• Current UMTC student. See student employment eligibility
• Prior work or volunteer experience in sales and customer service
• Ability to accurately handle money and transactions
• Ability to work independently with little or no direct supervision
• Exhibit excellent communication and organizational skill

Preferred Qualifications:

• Previous leadership experience in a customer service environment
• Knowledge of SUA programs and facilities, through employment or volunteer experience
• Ability to problem solve and deal with difficult situations
• Ability to offer a one year commitment to the position

Opportunities for Skill Development on the Job:

Students participate in experiences outside the classroom which allow them to develop and demonstrate life skills. These skills and characteristics for success and citizenship are learned and refined during their college years and beyond. The Office for Student Affairs has developed seven Student Development Outcomes that the Student Unions & Activities has incorporated into the student employment system in the Unions. Here is a listing of the Student Development Outcomes with some examples of how you can learn or further develop your own skills set.

Responsibility/Accountability

• Takes ownership of duties and responsibilities, and ensures they are completed accurately and on time
• Acknowledges when mistakes/missed deadlines occur and knows when supervisor should be alerted
• Can articulate and enforce area policies and is familiar with area supervisors and staff

Independence/Interdependence

• Assists with implementing new ideas and initiatives that will improve work area with supervisor and co-workers
• Proficient in job tasks and is able to perform them without direct supervision
• Has thorough understanding of their role and the roles of others in the department, and works collaboratively with fellow students and full-time staff

Goal Orientation

• Is open to alternative ways to finish tasks in a more efficient manner
• Knows tasks that need to be accomplished for each shift, possesses and maintains sufficient motivation to achieve goals.

Self-Awareness

• Is comfortable helping others adapt to new situations
• Assess own weaknesses and strengths and uses this knowledge to better work performance

Resilience

• Can adapt to any unexpected events and can adjust task list accordingly
• Is able to learn from a bad experience and knows how to prevent them from happening in the future

Appreciation of Differences

• Willingness to learn from others who have different backgrounds
• Maintains a professional manner regardless despite disagreements with customers ideas or beliefs

Tolerance of Ambiguity

• Embraces a task without assurance of success or certainty about the outcome
• Able to handle an error or challenging customer by employing problem solving skills and asks supervisor to find unknown information.

*The employer reserves the right to change or add duties to this position as long as the changes and/or additions are consistent with the job classification.