Frequently Asked Questions¶
How will my student receive their package?
Free In-Store Pickup: Packages can be picked up at the Gopher Express on the lower level of Coffman Memorial Union, located in the heart of the East Bank campus. For in-store pickups, the delivery date is the date we will notify the recipient that the package is ready for pickup. Our hours of operation are listed on our website.
On-Campus Delivery: On-campus delivery is available for $5.99 plus tax and includes University of Minnesota buildings and residence halls on the East Bank, West Bank, and St. Paul campuses. The ordering page includes a complete list of all on-campus buildings; if your location is not listed, the care package must be picked up in-store. Our delivery times reflect the time for us to deliver the package to the recipient's address.
When will my package be delivered?
Care Packages are delivered Monday - Friday, between 9am and 5pm, excluding University holidays. Weekend and same-day delivery is NOT available. Select a future delivery date to ensure your gift will be delivered in time for your student’s big day.
If I request delivery, how will I know my student received their package?
On campus deliveries are taken to the residence hall's front desk where it is securely held while the recipient is notified to pick up the package. Due to individual residence hall policies, students may receive packages shortly after delivery.
What if there is an issue with my order?
Call us at (612) 626-1912 or send us an email at firstname.lastname@example.org.
Please contact us within seven days of delivery and appropriate measures will be taken to resolve your concerns.
What happens to an undeliverable package?
They are held for 7 business days following the delivery date. The recipient is contacted and informed that their package is ready for in-store pickup. If after 7 business days the package has not been claimed, we will cancel your order and issue a refund to your credit card. All cancelled orders are subject to a 35% restocking fee.
I have feedback and ideas for the team to make my experience even better.
We value your feedback and are committed to providing an amazing experience. We check our email frequently for ideas, comments, and suggestions. Feel free to reach out at email@example.com