Student Job: Student Manager

Information

Department: Retail

Requirements

  • Established leadership skills
  • Available to work a minimum of 12 hours per week.
  • Ability to work independently with little or no supervision
  • Exhibit excellent communication and organizational skills
  • Ability to properly handle money and transactions

Preferred Qualifications

  • Previous leadership experience in a customer service environment
  • Ability to problem solve and deal with difficult situations
  • Knowledge of SUA programs and facilities

Title: Student Manager -Retail

Job Code: 2222 Student Administrative/Support Services

Level: Intermediate

Essential Functions:

Student Managers serve as the first point of contact for Customer Service Associates (CSAs) and are responsible for providing leadership through supervision and coaching. Student Managers also assist in inventory management, monitoring facility conditions, and performing other mid-level administrative tasks.

Duties and Responsibilities:

  • Supervision of Customer Service Associates: Provides leadership for CSAs and fosters a productive and positive work environment, ensures excellent customer service, trains and coaches staff,maintains and develops training materials, assigns, oversees, and monitors tasks and responsibilities.
  • Inventory Management: Orders merchandise and supplies, monitors and tracks inventory levels, runs sales reports, performs audits
  • Administrative Duties: Processes daily deposits, maintains spreadsheets, processes invoices, provides updates to CSAs and management as needed, supports Sr. Student Manager with marketing and promotional efforts.
  • Monitoring Facility Conditions: Ensures and maintains cleanliness of facilities and equipment, ensures facilities are neat and organized. Reports facility issues.
  • Other duties: researches new products and services, proposes changes to processes, covers CSA breaks and shifts when needed, completes special projects or tasks as assigned.

Essential Qualifications:

  • Current UMTC student. See student employment eligibility
  • Established leadership skills
  • Student Managers must be available to work a minimum of 12 hours per week.
  • Ability to work independently with little or no supervision
  • Exhibit excellent communication and organizational skills
  • Ability to properly handle money and transactions

Preferred Qualifications:

  • Previous leadership experience in a customer service environment
  • Ability to problem solve and deal with difficult situations
  • Knowledge of SUA programs and facilities

Opportunities for Skill Development on the Job:

Students participate in experiences outside the classroom which allow them to develop and demonstrate life skills. These skills and characteristics for success and citizenship are learned and refined during their college years and beyond. The Office for Student Affairs has developed seven Student Development Outcomes that the Student Unions & Activities has incorporated into the student employment system in the Unions. Here is a listing of the Student Development Outcomes with some examples of how you can learn or further develop your own skills set.

Responsibility/Accountability

  • Takes ownership of duties and responsibilities, and ensures they are completed accurately and on time
  • Acknowledges when mistakes/missed deadlines occur and knows when supervisor should be alerted
  • Can articulate and enforce area policies and is familiar with area supervisors and staff

Independence/Interdependence

  • Assists with implementing new ideas and initiatives that will improve work area with supervisor and co-workers
  • Proficient in job tasks and is able to perform them without direct supervision
  • Has thorough understanding of their role and the roles of others in the department, and works collaboratively with fellow students and full-time staff

Goal Orientation

  • Is open to alternative ways to finish tasks in a more efficient manner
  • Knows tasks that need to be accomplished for each shift, possesses and maintains sufficient motivation to achieve goals.

Self-Awareness

  • Is comfortable helping others adapt to new situations
  • Assess own weaknesses and strengths and uses this knowledge to better work performance

Resilience

  • Can adapt to any unexpected events and can adjust task list accordingly
  • Is able to learn from a bad experience and knows how to prevent them from happening in the future

Appreciation of Differences

  • Willingness to learn from others who have different backgrounds
  • Maintains a professional manner regardless despite disagreements with customers ideas or beliefs

Tolerance of Ambiguity

  • Embraces a task without assurance of success or certainty about the outcome
  • Able to handle an error or challenging customer by employing problem solving skills and asks supervisor to find unknown information.

*The employer reserves the right to change or add duties to this position as long as the changes and/or additions are consistent with the job classification.

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