Student Job: St. Paul Student Center Event Services Attendant

Information

Department: Facilities

Requirements

  • Current UMTC student. See student employment eligibility
  • Great customer service attitude
  • Detail-oriented with good organizational skills
  • Microsoft Office proficiency
  • Ability to work independently and handle multiple tasks

Preferred Qualifications

  • Experience working in an office setting
  • Experience working with professional communication
  • Previous customer service experience

Title: St. Paul Event Services Attendant

Job Code: 2223 Food Svc/Labor/Security

Essential Functions:

The Event Services Attendants provide assistance to those who want to reserve space in the St. Paul Student Center, enforcing University and Student Unions & Activities policy for student groups, University departments, and outside guests. They assist with the overall function of the office by making reservations for clients and guests and updating room diagrams. Building responsibilities include general cleaning of offices, meeting rooms, restrooms, lounges, and the setup of tables and chairs for events and meetings. In the winter months, attendants assist with keeping entrances clear of snow and ice. The Event Services Attendants work scheduled shifts throughout the week including Saturday.

Duties and Responsibilities:

  • 45% Event Services: Creating reservations for clients and guests, updating diagrams, assisting customers by email, phone, and in person, scheduling meetings with staff, conducting tours of event spaces, and general office duties
  • 30% Event Space Support: Furniture setup and general cleaning and care of event spaces. Basic AV support
  • 15% General Building Support: Upkeep and cleaning of lounges, restrooms, and public spaces
  • 10% Other duties as assigned

Opportunities for Skill Development on the Job:

Students participate in experiences outside the classroom which allow them to develop and demonstrate life skills. These skills and characteristics for success and citizenship are learned and refined during their college years and beyond. The Office for Student Affairs has developed seven Student Development Outcomes that the Student Unions & Activities has incorporated into the student employment system in the Unions. Here is a listing of the Student Development Outcomes with some examples of how you can learn or further develop your own skills set.

Responsibility/Accountability

  • Can articulate area policies and is familiar with area supervisors and staff
  • Takes ownership of duties and responsibilities, and ensures they are completed accurately and on time.
  • Demonstrates ability to gather and analyze basic research and information
  • Provides good customer service to students, staff, guests and visitors

Independence/Interdependence

  • Proficient in job tasks and is able to perform them without direct supervision
  • Demonstrates clear and effective communication with supervisors and team members
  • Assists with implementing new ideas and initiatives with supervisor and co-workers that will improve work area

Goal Orientation

  • Knows tasks that need to be accomplished for each shift, possesses and maintains motivation to achieve goals.
  • Works with supervisor to set goals and determine training needs
  • Continually seeks to improve self at work as well as the working environment

Self-Awareness

  • Demonstrates excellent verbal and non-verbal communication skills
  • Assesses own weaknesses and strengths and uses this knowledge to better work performance
  • Is a resource person for others and demonstrates the ability to help others adapt to new situations

Resilience

  • Accepts instruction/constructive criticism from supervisor
  • Can adapt to unexpected events and can prioritize tasks accordingly
  • Able to work through difficulties when they arise

Appreciation of Differences

  • Understands differences in customers and peers and treats everyone respectfully
  • Recognizes other’s strengths and weaknesses to help complete tasks efficiently.
  • Conducts self in a professional manner regardless of agreement with a customer's ideas or beliefs

Tolerance of Ambiguity

  • Understands differences in customers and peers and treats everyone respectfully
  • Able to handle last minute schedule changes and room set-up changes
  • Develops knowledge of primary areas of responsibility and is able to take on more complex projects.

*The employer reserves the right to change or add duties to this position as long as the changes and/or additions are consistent with the job classification.

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