Student Job: Retail Senior Student Manager

Title: Senior Student Manager

Level: Advanced

Essential Functions:

Senior Student Managers assist the full-time manager in the responsibilities and tasks necessary to successfully operate their respective location and managing a staff consisting of Student Managers (SMs) and Customer Service Associates (CSAs). They are responsible for supervision, operations management, and high-level administrative tasks. Senior Student Managers are expected to be proactive in conceptualizing, developing and implementing projects that will improve operations. Senior Student Managers must be available to be scheduled 12 to 25 hours per week (depending on location).

Senior Student Managers are based at Goldy's Gameroom, Coffman Memorial Union Postal Station, Coffman Memorial Union Gopher Express, West Bank Skyway's Gopher Express West, Concessions, St. Paul Student Center Postal Station and The Gopher Spot

Duties and Responsibilities:

• Supervision: Provides leadership for Student Managers and Customer Service Associates as well as fosters a productive and positive work environment; ensures excellent customer service; develops and schedules employee training programs and materials; trains, coaches, and evaluates staff, assists in planning staff meetings, assigns, oversees, and monitors tasks and responsibilities
• Operations Duties: Produces and analyzes sales and inventory reports, maintains spreadsheets, proposes operational improvements provides updates to staff and management as needed, maintains external relationships, assists in developing and implementing marketing and promotional tactics, monitors pricing, profit margins, and inventory levels, orders products and supplies.
• Administrative duties: Assist with scheduling and verifying time cards, assists with interviewing applicants for CSA and SM positions, performs audits, creates forms, assists in maintaining point-of-sale software, processes invoices and daily deposits.
• Specialized projects: Researches new products and services, proposes changes to processes, takes the lead on existing area-specific initiatives and student programming, conceptualizes and develops new initiatives.
• Other duties as assigned, including: covers CSA breaks and shifts when needed, covers SM tasks if needed, completes special projects or tasks as assigned.

Essential Qualifications:

• Current UMN-TC degree seeking student. See student employment eligibility
• Firm understanding of Student Unions & Activities Retail policies
• Established leadership skills
• Ability to work independently with little or no supervision
• Exhibit excellent communication and organizational skills
• Ability to properly handle money and transactions

Preferred Qualifications:

• Previous customer service experience in a retail setting
• Previous managing and supervising experience
• Ability to problem solve and deal with difficult situations
• Knowledge of Student Unions & Activities programs and facilities

Opportunities for Skill Development on the Job:

Students participate in experiences outside the classroom which allow them to develop and demonstrate life skills. These skills and characteristics for success and citizenship are learned and refined during their college years and beyond. The Office for Student Affairs has developed seven Student Development Outcomes that the Student Unions & Activities has incorporated into the student employment system in the Unions. Here is a listing of the Student Development Outcomes with some examples of how you can learn or further develop your own skills set.

Responsibility/Accountability

• Takes on a leadership role among co-workers and is comfortable training new staff
• Actively supports policies in daily job and confronts policy violations
• Able to articulate and enforce Student Unions & Activities' work area policies

Independence/Interdependence

• Develops and shares new ideas and initiatives that will improve work area with supervisor and co-workers
• Works without supervision and is the go to person for co-workers when there is an issue
• Promotes an atmosphere of mutual respect and cooperation to foster a climate for the comfortable expression of ideas.

Goal Orientation

• Seeks alternative ways to finish tasks in a more efficient manner
• Manages own time and appropriately sets others’ schedules to complete all required and/or assigned duties and tasks
• Help supervisors complete performance appraisals and provide constructive coaching

Self-Awareness

• Serves as a knowledgeable resource for co-workers and assists them in their professional challenges
• Uses personal strengths to help unit meet departmental goals

Resilience

• Adapts behaviors in response to instruction and constructive criticism from supervisor
• Effectively handles last minute changes to tasks and can work efficiently under time constraints
• Works through bad experiences by assessing what caused them, what can be done to repair them, and how to avoid them in the future

Appreciation of Differences

• Seeks out others with different backgrounds and/or perspectives to improve decision making
• Role models respectful behavior toward all customers, peers, and supervisors, and expects the same behavior from others

Tolerance of Ambiguity

• Embraces a task without assurance of success or certainty about the outcome
• Creates new and challenging initiatives for work area

*The employer reserves the right to change or add duties to this position as long as the changes and/or additions are consistent with the job classification.