Title: St Paul Student Center Postal Station & Information Desk Student Manager
Level: Intermediate
Essential Functions:
The primary role of the SPSC Postal Station Student Manager is to assist the Senior Student Manager and the staff manager in the tasks and duties necessary in successfully operating the SPSC Postal Station & Information Desk. The Student Manager is responsible for supervising approximately 5 Student Customer Service Associates (CSAs), inventory management, project development and implementation, postal duties and other administrative tasks. Student Managers are expected to be available to work 12 to 20 hours per week during the academic year.
Duties and Responsibilities:
- 30% Supervision: Provides leadership for CSAs and fosters a productive and positive work environment, ensures excellent customer service, trains and coaches staff, develops and maintains training materials, assigns, oversees, and monitors tasks and responsibilities.
- 20% Administrative Duties: compiles statistics from customer sales, completes daily sales reporting and assists with month-end reconciliation, maintains organization of the Postal Station & Information Desk and storage room, and follows up on lost and found items.
- 20% Inventory Management: Monitors inventory levels of products, assists in analyzing sales and helps to identify poorly performing products, researches and offers input on new product and service ideas, completes weekly ticket inventory and participates in semi-annual ticket safe inventory. Assists in ordering supplies.
- 15% Monitoring Facilities Conditions: Maintaining signage, ensuring and maintaining cleanliness of facilities and equipment; ensures the SPSC Postal Station & Information Desk and its storage room are neat and organized; reports facility issues.
- 15% Other Duties: Covers CSA breaks and shifts when needed, attends a weekly staff meeting with Manager and Student Managers, and participates in monitoring and discussion on how to improve the workplace environment.
Opportunities for Skill Development on the Job:
Students participate in experiences outside the classroom which allow them to develop and demonstrate life skills. These skills and characteristics for success and citizenship are learned and refined during their college years and beyond. The Office for Student Affairs has developed seven Student Development Outcomes that the Student Unions & Activities has incorporated into the student employment system in the Unions. Here is a listing of the Student Development Outcomes with some examples of how you can learn or further develop your own skills set.
Responsibility/Accountability
- Takes ownership of duties and responsibilities, and ensures they are completed accurately and on time
- Acknowledges when mistakes/missed deadlines occur and knows when supervisor should be alerted
- Can articulate and enforce area policies and is familiar with area supervisors and staff
Independence/Interdependence
- Assists with implementing new ideas and initiatives that will improve the work area
- Proficient in job tasks and is able to perform them without direct supervision
- Has thorough understanding of their role and the roles of others in the department and works collaboratively with fellow students and full-time staff
Goal Orientation
- Is open to alternative ways to finish tasks in a more efficient manner
- Works with supervisor to set goals and determine training needs
- Knows tasks that need to be accomplished for each shift, possesses and maintains sufficient motivation to achieve goals.
Self-Awareness
- Is a resource to others and demonstrates the ability to help others adapt to new situations
- Assess own weaknesses and strengths and uses this knowledge to better work performance
- Demonstrates excellent verbal and non-verbal communication skills
Resilience
- Can adapt to unexpected events and can adjust task list accordingly
- Is able to learn from a bad experience and knows how to prevent them from happening in the future
Appreciation of Differences
- Willingness to learn from others who have different backgrounds
- Models respectful behavior towards all customers, peers, and supervisors
- Maintains a professional manner regardless despite disagreements with customers' ideas or beliefs
Tolerance of Ambiguity
- Embraces a task without assurance of success or certainty about the outcome
- Able to handle an error or challenging customer by employing problem solving skills and asks supervisor to find unknown information.
- Able to undertake a project with little or no direction and seek out information independently from Supervisor
*The employer reserves the right to change or add duties to this position as long as the changes and/or additions are consistent with the job classification.