Student Job: Customer Service Associate with Gopher Express West

Title: The Gopher Express Customer Service Associate

Job Code: 2222 Student Administrative/Support Services

Level: Entry

Essential Functions:

Customer Service Associates (CSAs) are the front line service providers to guests. CSAs provide good customer service by displaying a welcoming attitude and becoming knowledgeable regarding products and services offered at the Gopher Express West. CSAs are responsible for maintaining cleanliness of the work area, stocking merchandise, cashiering, and other entry-level tasks. Employees are scheduled based on their class schedule and the GE West hours of operation.

Duties and Responsibilities:

• 40% Customer Service: Answering customer questions; providing courteous, professional and prompt service; thorough knowledge of products and services offered; firm adherence to retail policies.
• 35% Technical Operations: daily transactions (cash registers, opening and closing procedures); food preparation, transit passes, providing SUA and general campus information.
• 20% Cleaning and Stocking: Light cleaning, checking in vendors, displaying merchandise on sales floor.
• 5% Other duties as assigned

Opportunities for Skill Development on the Job:

Students participate in experiences outside the classroom which allow them to develop and demonstrate life skills. These skills and characteristics for success and citizenship are learned and refined during their college years and beyond. The Office for Student Affairs has developed seven Student Development Outcomes that the Student Unions & Activities has incorporated into the student employment system in the Unions. Here is a listing of the Student Development Outcomes with some examples of how you can learn or further develop your own skills set.

Responsibility/Accountability

• Arrives on time for shift and attempts to provide replacement, if cannot work assigned shift
• Develops knowledge of and adheres to department and University policies, procedures, and regulations
• Takes ownership of work duties and responsibilities, and ensures they are completed accurately and on time

Independence/Interdependence

• Seeks instruction from supervisor and asks when unclear of tasks, procedures or how to correct errors
• Demonstrates clear and effective communication with supervisors and team members
• Develops knowledge of products and services available at SUA Retail locations

Goal Orientation

• Manages time in order to complete all required and/or assigned duties
• Seeks guidance in understanding policies and procedures

Self-Awareness

• Can separate the demands of the job and customers from personal concerns and egos
• Displays friendly and helpful attitude with customers and peers

Resilience

• Takes responsibility for, and learns from, errors
• Accepts direction and constructive criticism from supervisor
• Able to work through difficulties when they arise

Appreciation of Differences

• Recognizes advantages of moving outside of "comfort zone"
• Treats all customers, peers and supervisors respectfully

Tolerance of Ambiguity

• Maintains composure in difficult situations
• Employs basic problem-solving skills and looks to supervisor for guidance as needed
• Demonstrates a willingness to attempt new tasks

*The employer reserves the right to change or add duties to this position as long as the changes and/or additions are consistent with the job classification.