Student Job: Tech Support Specialist

Title: IT Student Technician

Job Code: 2226 Student Tech Support Services

Essential Functions:

The IT Student Technician will assist SUA with its technology service needs. Depending on location, the working title may be Front End Web Developer (based in SUA Marketing) or IT Student Technician (based in SUA Administration).

The IT Student Technicians are placed at SUA's intermediate or advanced level.

Depending on location, responsibilities may include development of SUA’s web sites, assisting with scripting and automation projects, applying new security configurations to SUA servers and systems, and other IT duties as assigned. Employees have a strong interest in web programming, automation, security, and working on complex technical projects under the guidance of SUA’s full-time web development and system administration staff.

Duties and Responsibilities:

• Programming/scripting project work (both independent and team-based)
• Day-to-day monitoring and upkeep of operational and public facing technologies (ie. digital signage, storytelling apps, etc) across our three geographic locations
• Research of new viable technologies, customer needs, and security vulnerabilities
• Other technical duties as assigned

Essential Qualifications:

• Current UMTC student. See student employment eligibility
• Windows, Mac OS X, and Linux desktop operating system usage and troubleshooting experience
• Familiarity with one or more scripting or programming languages such as Bash, Ansible, PowerShell, or other languages
• Able to demonstrate independence and occasionally work without supervision
• Strong customer service and interpersonal skills

Opportunities for Skill Development on the Job:

Students participate in experiences outside the classroom which allow them to develop and demonstrate life skills. These skills and characteristics for success and citizenship are learned and refined during their college years and beyond. The Office for Student Affairs has developed seven Student Development Outcomes that the Student Unions & Activities has incorporated into the student employment system in the Unions. Here is a listing of the Student Development Outcomes with some examples of how you can learn or further develop your own skills set.

Responsibility/Accountability

• Demonstrates ability to gather and analyze complex research and information
• Provides exceptional customer service to students, staff, guests and visitors
• Completes projects with little or no supervision

Independence/Interdependence

• Communicates effectively with supervisor; keeps supervisor informed and uses good judgment on when to defer questions, complaints, and issues
• Develops expertise in job tasks and is able to perform them without direct supervision
• Promotes an atmosphere of mutual respect and cooperation to foster a climate for the comfortable expression of ideas.

Goal Orientation

• Takes on additional tasks and duties without any direction from supervisor
• Seeks alternative ways to finish tasks in a more efficient manner
• Proactively sets goals and takes necessary steps to achieve them

Self-Awareness

• Serves as a knowledgeable resource for co-workers and assists them in their professional challenges
• Serves as a role model to other employees by meeting expectations regularly and routinely and understand rationale for expectations

Resilience

• Effectively handles last minute changes to tasks and can work efficiently under time constraints
• Works through bad experiences by assessing what caused them, what can be done to repair them, and how to avoid them in the future

Appreciation of Differences

• Seeks opportunities to learn from others who have different backgrounds
• Is comfortable working with diverse groups of people, and can successfully address and resolve their concerns

Tolerance of Ambiguity

• Creates new and challenging initiatives for work area
• Able to handle an error or challenging customer and seeks to find unknown information independently
• Embraces a task without assurance of success or certainty about the outcome

*The employer reserves the right to change or add duties to this position as long as the changes and/or additions are consistent with the job classification.