Student Job: Student Manager with Concessions at Coffman Memorial Union

Level: Intermediate

Job Duties

• 30% -- Customer Service; maintains regularly scheduled Concessions shifts at the Whole and CMU Theater, maintains a working knowledge of products and services offered by SUA, deals with and solves customers’ problems and concerns, position is required to work both behind the counter and inside the theater as a “hawker”.
• 30% -- Orders and Inventory Maintenance; performs opening and closing procedures, prepares inventory orders, receives and stocks inventory, assists in determining cause of cash and inventory shortages.
• 20% -- Supervision of Concessionaires; develop and schedule employee training programs, manuals, and materials, assign and monitor tasks, duties and responsibilities, oversee and monitor tasks, duties and responsibilities, coach on proper work behaviors and expectations, maintain appropriate coaching records and follow up with management on chronic or critical performance issues, write and perform Performance Development Process, update area internal website and other communication resources, cover employee breaks and shifts when entry-level employees are not available
• 15% -- Technical Operations; cashiering, cleaning and stocking, and checking in orders.
• 5% -- Other duties as assigned including, but not limited to; attend weekly 1-1 meetings with manager, keep managers updated on changes and concerns, cover Concessionaires shifts when needed, ensure Concessions areas have adequate supplies.

OPPORTUNITIES FOR SKILL DEVELOPMENT ON THE JOB

Students participate in experiences outside the classroom which allow them to develop and demonstrate

life skills. These skills and characteristics for success and citizenship are learned and refined during their

college years and beyond. The Office for Student Affairs has developed seven “Student Development

Outcomes” that the Student Unions & Activities has incorporated into the student employment system in

the Unions. Here is a listing of the Student Development Outcomes with some examples of how you can

learn or further develop your own skills set.

• RESPONSIBILITY/ACCOUNTABILITY

 Works all scheduled shifts and is willing to pick up extra shifts when needed

 Can articulate and enforce area policies and is familiar with area supervisors and staff

 Attends scheduled work area and skill development meetings/training sessions

 Takes ownership of duties and responsibilities, and ensures they are completed accurately and on

time.

• INDEPENDENCE/INTERDEPENDENCE

 Knowledgeable of job tasks and is able to perform them with out direct supervision

 Knowledgeable of resources to find information for customers about SUA or the University

 Promotes an atmosphere of mutual respect and cooperation to foster a climate for the comfortable

expression of ideas.

• GOAL ORIENTATION

 Knows tasks that need to be accomplished for each shift, possesses and maintains sufficient

motivation to achieve goals

 Anticipates alternative ways to accomplish work and promote efficiencies.

• SELF-AWARENESS

 Works with a variety of customers and can resolve a variety of problems for them

 Is comfortable helping others in their work area with questions they may have

• RESILIENCE

 Can handle last minute changes to tasks and can work under time constraints

 Is able to learn from a bad experience and knows how to prevent them from happening in the

future

• APPRECIATION OF DIFFERENCES

 Appreciates the importance of diversity and conveys this value to others

 Seeks out others with different backgrounds and/or perspectives to improve decision making.

• TOLERANCE OF AMBIGUITY

 Embraces a task without assurance of success or certainty about the outcome

 Able to undertake a project with little or no direction and seek out information independently of

Supervisor

*The employer reserves the right to change or add duties to this position as long as the changes

and/or additions are consistent with the job classification.