Student Job: Senior Office Assistant with Administration

Essential Functions:

Student Unions & Activities Administration Senior Office staff will work as a Accounting Assistant, Payroll-HR Assistant, or Student Office Manager. Much of their daily work is carried out without direct oversight; they must learn relevant University and departmental policies & procedures as well as specific computer programs needed to perform their duties.

Duties and Responsibilities:

• Technical Operations: depending on location, will include record/database management, document imaging, PeopleSoft, EMS, and/or scripting
• Customer Service: verbal and written communication, advise customers on relevant policies and procedures
• Office Assistance
• Other duties as assigned

Opportunities for Skill Development on the Job:

Students participate in experiences outside the classroom which allow them to develop and demonstrate life skills. These skills and characteristics for success and citizenship are learned and refined during their college years and beyond. The Office for Student Affairs has developed seven Student Development Outcomes that the Student Unions & Activities has incorporated into the student employment system in the Unions. Here is a listing of the Student Development Outcomes with some examples of how you can learn or further develop your own skills set.

Responsibility/Accountability

• Takes ownership of duties and responsibilities, and ensures they are completed accurately and on time
• Can articulate basic University policies and procedures relating to student employees, and understands staff roles
• Acknowledges when mistakes/missed deadlines occur and knows when supervisor should be alerted

Independence/Interdependence

• Seeks instruction from supervisor and asks when unclear of tasks, procedures or how to correct errors
• Knowledgeable of job tasks and is able to perform them without direct supervision
• Shares new ideas and initiatives with supervisor and co-workers that will improve work area

Goal Orientation

• Knows tasks that need to be accomplished for each shift, possesses and maintains motivation to achieve goals
• Is open to alternative ways to finish tasks in a more efficient manner

Self-Awareness

• Assess own weaknesses and strengths and uses this knowledge to better work performance
• Can separate the demands of the job and customers from personal concerns
• Communicates effectively and professionally in both verbal situations and in a written format
• Functions as a resource for others and demonstrates the ability to help others adapt to office culture

Resilience

• Can handle last minute changes to tasks that need to be completed and can work under time constraints
• Works through difficult experiences by assessing what caused them, what can be done to repair them, and how to avoid them in the future

Appreciation of Differences

• Conducts him/herself in a professional manner regardless of whether s/he agrees with a customer's ideas or beliefs
• Recognizes differences in the way people interpret/learn information and is willing to adjust presentation style to meet needs

Tolerance of Ambiguity

• Employs problem solving skills and asks supervisor to find unknown information
• Embraces a task without assurance of success or certainty about the outcome
• Initiate, maintain, and handle changes in relationships

*The employer reserves the right to change or add duties to this position as long as the changes and/or additions are consistent with the job classification.